1. Quality hierarchy of customer satisfaction

    The ISO standards for Quality Management Systems, the ISO 9001 series, have shifted over time from being very heavily focussed on documented procedures to being more process focussed and centred on the customer. We saw this in the ISO 9001:2008 version, and with the new version of ISO 9001 due out in 2015 we can […]

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  2. What is the difference between AS/NZS 4801 and OHSAS 18001?

    As we move towards an increasingly globalised business community, many Australian companies are beginning to wonder – AS/NZS 4801 or OHSAS 18001? Both standards align well with other Management Systems standards, such as ISO 9001:2008 (Quality management systems) and ISO 14001:2004 (Environmental management systems), however this post aims to outline their subtle differences. To give […]

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  3. 21 checklist questions for a design manager from an IMS perspective

    Answering positively to all these questions does not assure total compliance to ISO 9001, ISO 14001 and/or AS/NZS 4801/OHSAS 18001 but it does pick up on some of the key aspects of an integrated management system.   1. Are design and development plans prepared for the design and for the development of product or service? […]

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